Shipping policy
Shipping Information
Shipping Option Expected Arrival Shipping Fee
Regular Delivery Usually arrives within 10–15 business days CA$3.95 for purchases under CA$39.00. No shipping charge on orders of CA$39.00 or more.
Priority Delivery Usually arrives within 4–5 business days CA$26.00 for purchases under CA$129.00. Complimentary shipping on orders of CA$129.00 or more.
Shipping Promotions
When do I qualify for free Regular Delivery?
Customers shopping on Sunday or Monday receive complimentary Regular Delivery on purchases of CA$19.00 or more. From Tuesday through Saturday, the minimum purchase required is CA$39.00.
Is Priority Delivery ever free?
Yes. Orders totaling CA$129.00 or above automatically receive free Priority Delivery.
Is there a welcome shipping offer?
Yes. First-time customers receive free Regular Delivery when their first purchase is CA$19.00 or more.
Which products qualify?
Shipping promotions apply only to merchandise fulfilled directly by SHOPEASYL. Products sold and shipped by independent Marketplace merchants may have separate shipping rates and eligibility requirements.
Taxes, Charges & Order Changes
Are taxes charged at checkout?
Applicable Canadian taxes are calculated during checkout before payment is completed. Depending on your province, charges may include GST, PST, HST, or QST.
What happens if I remove an item from my order?
If removing an item causes your purchase total to fall below the minimum amount required for free shipping, the appropriate shipping fee will be added to your order before processing.
Delivery Details
When should I expect my package?
Estimated delivery dates are based on previous shipping performance and represent the timeframe in which most customers receive their orders. While many shipments arrive within the estimated period, delivery schedules are not guaranteed.
Delivery timing may vary because of:
Airline or transportation scheduling
Severe weather
Warehouse processing times
Courier service interruptions
Unforeseen operational issues
Additional situations that may extend delivery include:
Pre-order or personalized merchandise
Seasonal promotions or high-volume sales events
Remote or rural delivery locations
Orders fulfilled by Marketplace sellers instead of SHOPEASYL
For the latest delivery estimate, please monitor your shipment using the tracking information provided with your order.
How do I confirm my order and receive rewards?
Once your package arrives, select "Confirm Delivery" within six months of the shipment date to receive any eligible reward points. After six months, this option will expire.
Shipping Assistance
My package hasn't arrived. What should I do?
If your shipment has not been delivered within the expected timeframe, please contact shopeasilyy@gmail.com within 45 days of your payment date so we can investigate the shipment.
My tracking shows "Delivered," but I didn't receive my order.
If the tracking status indicates that your parcel has been delivered but you cannot locate it, or if your order is incomplete or contains incorrect items, please notify shopeasilyy@gmail.com within 30 days of the recorded delivery date so we can assist you with a resolution.